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FAQs


FAQs

Frequently Asked Questions

Here we aim to answer some of the most Frequently asked questions about us and technology today. If we did not answer your question here please fill out a contact us form and we will reach out to get your question answered.

For residential customers, we offer a wide range of services to enhance their homes and tech experiences. This includes turning homes into smart homes, installing and wiring security cameras and systems, mounting TVs and sound systems, troubleshooting TV and computer issues, and providing phone and tablet repairs. We also assist with social media account management and a variety of other tech-related needs. Whatever the tech challenge, we’re here to help!

Building your PC with us means getting personalized expertise and a custom setup tailored to your needs. Whether you're gaming, video editing, or just need a high-performance workstation, we help you select the right components for maximum performance and reliability. We offer professional assembly, cable management, and testing to ensure everything runs smoothly. Plus, we provide ongoing support for troubleshooting and upgrades, so your PC continues to meet your evolving needs. With us, you're not just getting a PC; you're getting a system built for you.

Yes, managed services can absolutely be tailored to fit your specific needs. Whether you're a small business, a large enterprise, or a residential customer, we can customize our offerings to match your requirements. This includes selecting the right level of IT support, network management, security, data backups, and other tech services. We work with you to understand your goals and challenges, then design a plan that provides the right mix of proactive monitoring, troubleshooting, and maintenance. Tailored managed services ensure you only pay for what you need, while also giving you the flexibility to scale as your business or tech needs grow.

No, our contracts are month-to-month. You simply pay for the month upfront, and you're not locked into a long-term commitment. This gives you the flexibility to adjust your services as your business needs change without the pressure of a fixed-term contract.

Asset management is the process of tracking and managing an organization's physical and digital assets, such as hardware, software, and equipment. It involves maintaining records of who is assigned specific equipment, the condition of each asset, and ensuring that assets are up-to-date and properly maintained. This helps in optimizing asset usage, improving security, and ensuring compliance with regulations.

We’ve made it easy for you to submit a support ticket whenever you need assistance. You can simply submit a ticket online through our website. Alternatively, you can send us an email at help@thenextwaveit.com, or call our support line at 810-882-1776 to speak directly with a representative. If you're a managed client, you can also use your personalized client portal to submit and track support requests quickly and efficiently.